Frequently Asked Questions

What is Kratom?

Mitragyna speciosa (commonly known as kratom) is a tropical evergreen tree in the coffee family native to Southeast Asia. It is indigenous to ThailandIndonesiaMalaysiaMyanmar, and Papua New Guinea.

Where is my purchase being shipped from?

Everything is shipped out of Central Florida directly to you. You can expect to receive your purchase in 1-5 business days depending on USPS turn times at the moment of your order.

What is an AKA GMP Approved Vendor?

Glad you asked! The American Kratom Association put together standards for our industry. These standards are to ensure that companies abide by strict guidelines and policies help to keep the product safe for the customers. We must pass a third-party audit every year to ensure we get to keep this seal of approval. We take pride in offering some of the highest quality in the industry. 

What Size are your Capsules?

We currently produce all our capsules in size 000 and they are gelatin. The 000 capsule fits approximately 800 mg of Kratom powder per capsule.

How can I Use Kratom?

Unfortunately, due to FDA Guidelines and Restrictions, we cannot recommend any claims of use. However, we would like to suggest you do your research before making any purchase.

Hi, I have just placed an order. When can I expect the delivery?

You can expect to have your product in 1-5 business days depending on the USPS turn times at the moment of your order and the shipping option you selected. However, if you use the eCheck(Green Money) Option, there is a five business day hold period on your first order. All future orders will be shipped the same day.

What are the shipping charges?

Shipping is free with all types of payment methods on all orders. We also offer expedited paid shipping options at an extra cost. Our free shipping is sent First Class for orders under $50, and Priority for orders over $50. There will be no details about “Kratom” on the outside of the package.

I was not too fond of the Kratom I received. Can I return it for a refund or get something else?

Yes, absolutely. We have a 30-day Satisfaction Guarantee. We can exchange your product or issue a refund once the product is returned and weighed. Please contact us at

Do you Lab Test your Kratom?

Yes, All Kratom products sold on our website are lab tested by a third party. We always want to ensure our products are safe for the public. Lab results can be found by scanning the QR code found on the back of the bag of Kratom you purchased. Copies of the labs for your specific batch of our product can also be requested at

How can I get a coupon code or discount?

Subscribe to our email list and be the first to know when discount codes are available. Also, feel free to live chat us to see if we have any current promos going on!

What are the payment options?

We have multiple Payment Options to make your purchase as easy as possible! Below is a detailed description of each option. If more information is needed, please reach out to us at

Crypto Currency (Bitcoin, Doge, Ethereum, USDT): This is a Cryptocurrency payment option. You will have to create an account with a reputable company like COINBASE. Then you will be able to submit a payment from your Coin Wallet to Ours.

Credit/Debit Card: This is a typical Credit/Debit card transaction. You will enter your card details into the designated fields on the checkout screen to complete your purchase.

eCheck: eCheck is a virtual check option. You do not need a physical check to use this option; all you will need is your Checking Account Number and Routing Number. You will enter it to our secure payment option, and it will draft out of your account in 2-3 business days. Please be aware there is a five business day hold period on your first order with this option. After that, all future orders ship the same day!

Why did I not receive my order confirmation email?

Once you place an order, you will get an order confirmation to your email address provided. Due to mail filtering, many times, the email goes to the junk or spam folder. We suggest you check your SPAM/JUNK Mail folders to receive your confirmation email.

What if I do not receive my order?

Please contact us at So we can resolve this issue right away.

What Holidays do you not ship on?

The following listed Days Kratom Krates does not ship product out.

  • New Years Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Years Eve
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